Dialogo
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Support Replier· AI customer service agent

A draft answer on every support ticket.

For support teams

Try it free

Free to try. Nothing is sent until you go live.

Connect your apps, confirm what it found, watch a free rehearsal.

Works with
Example

#4821 · Can I change my plan mid-month?

READY TO SEND

Yes, you can switch plans at any time in Settings, then Billing.

The difference is charged or credited on your next invoice.

Internal note in Zendesk · not sent

What you get

  • A draft on every ticketEach answer comes from your own docs and names the pages it used.
  • The rest routed to a personTickets your docs don't cover are tagged with what is missing.
  • You decide what goes outReplies are sent only if you allow it; otherwise they wait, ready.

How it works

  1. 1Read ticketsReads new and open tickets every 2 hours on weekdays.Zendesk
    +2 more
    • Freshdesk
    • Gmail
  2. 2Find the answerLooks for the answer in your help docs, then your help centre.Notion
    +4 more
    • Google Docs
    • Confluence
    • Google Drive
    • Composio Search
  3. 3Reply or routeLeaves a ready answer as a note or draft, or tags it for a person.Zendesk
    +2 more
    • Freshdesk
    • Gmail
  4. 4Tell the teamPosts one Slack alert with the urgent tickets, if Slack is connected.Slack
See the questions
  • How should replies sound? Describe your tone or paste a reply you like.
  • Which topics must I never answer, such as refunds, legal or medical advice?
  • Which tickets are urgent for you? Name words, customers or plans.
  • Your help centre address, the docs that hold your answers, and (with Gmail) the address customers write to?
  • Should I reply to customers myself, or leave replies ready for your team?
  • Which Slack channel should get urgent-ticket alerts? (Skip if you don't use Slack.)

You stay in control

  • Every 2 hours on weekdays. Starts when you go live.
  • Free rehearsal first: it reads your data and sends nothing.
  • Sends and deletes wait for your approval.

Apps

  • Composio SearchNothing to connect
  • Help desk: Zendesk, Freshdesk or Gmail
    • Zendesk: One-click sign-in
    • Freshdesk: Paste an API key
    • Gmail: One-click sign-in
  • Help docs: Notion, Google Docs, Confluence or Google Drive
    • Notion: One-click sign-in
    • Google Docs: One-click sign-in
    • Confluence: One-click sign-in
    • Google Drive: One-click sign-in
Optional add-ons (5)
  • HubSpotThe customer's deals and history next to every answer
  • OutlookEarlier emails with the customer as context for the answer
  • JiraOne Jira issue for each bug a customer reports
  • LinearOne Linear issue for each bug a customer reports
  • SlackA Slack alert for urgent tickets

The details

Every 2 hours on weekdays it works through your new and open tickets. It answers the ones your help docs and help centre cover, routes the rest to a person, flags angry customers and tells your team.

What it does:

  • Writes each answer from your own docs and names the pages it used
  • Sends the reply if you allow it; otherwise leaves it ready as an internal note or a draft
  • Tags tickets it cannot answer for a person, with a note on what is missing
  • Opens one Jira or Linear issue when a customer reports a bug, if connected
  • Lists the questions your docs miss, every Friday

Apps: Zendesk, Freshdesk or Gmail; Notion, Google Docs, Confluence or Google Drive. Composio Search reads your public help centre with no sign-in. Optional: HubSpot, Outlook, Jira, Linear and Slack.

It replies to customers only if you said so at setup, and each reply waits for your OK in Dialogo unless you turn approvals off.

Questions

Does it act without me?

Unless you said so at setup, every answer stays ready as an internal note or a draft your team sends. If you allowed replies, each public reply or email still waits for your OK in Dialogo unless you turn approvals off. Tags, notes and bug issues are added by itself.

What do I need to connect?

Zendesk, Freshdesk (with your API key) or Gmail, and Notion, Google Docs, Confluence or Google Drive for your help docs. Composio Search reads your public help centre with no sign-in. HubSpot, Outlook, Jira, Linear and Slack are optional.

What does the free rehearsal show?

It takes your oldest open ticket through the whole job: the answer or the routing note, the tag and the alert it would make. It adds and sends nothing.

What if my docs do not cover a question?

It tags the ticket for a person with a note on what is missing, and the question goes on the weekly list of gaps so you can write the missing page.

Can it make up answers?

It answers only from your docs and help centre and names the pages it used. Topics on your never-answer list always go to a person.

Support ReplierTry it free
Dialogo agentsFree to try. Nothing is sent until you go live.